YOUR VOICE MATTERS
Tell us when something has gone well, when something could be improved or when you are concerned. Making a complaint will not negatively affect your services.
Ways to provide feedback
Please see below for the ways to provide feedback to us
Speak with any TPC team member
Call 0480 752 778
Email admin@thephysiology collective.com.au
Complete the online form
Submit feedback anonymously
Ask someone to help you
Feedback and Complaints Form
What happens next
- 1. We acknowledge the feedback where contact details are provided
- 2. We check whether anyone is at immediate risk
- 3. We listen and clarify the concern
- 4. We investigate where required
- 5. We keep the person informed
- 6. We explain the outcome
- 7. We record improvements and follow-up actions
You can contact the NDIS Commission
You can complain directly to the NDIS Quality and Safeguards Commission. You do not have to complain to The Physiology Collective first.
Phone
1800 035 544
National Relay Service
ask for 1800 035 544
